terms & conditions and privacy policy

1. Introduction Last updated: 30 September 2025 By using TeenUpHub services, you agree to these Terms & Conditions and the Privacy Policy.

2. Scope of Services

• Online Brain Profile Assessments for adults, teens, and students.

• Personalized feedback sessions (optional add-on).

• Resilience Toolkit (PDF with tailored exercises, study routines, techniques, anxiety support, and bilateral activations).

• 7-Day Reflection Journey journal (PDF), provided during the personalized feedback session.

Disclaimer: These services are educational and developmental in nature. They are not a replacement for medical, psychological, or academic counseling.

3. Booking and Payment

• Advance payment is required to receive the Brain Profile Assessment link.

• Payment secures your session and is non-refundable once the assessment link has been issued.

4. Rescheduling and Cancellation (Feedback Sessions)

• Minimum 24 hours’ notice is required for rescheduling or cancellation.

• Late cancellations or no-shows will be charged in full.

• Emergencies will be considered at TeenUpHub’s discretion.

5. Refunds

• Assessments: Non-refundable once the Neuro Link assessment link has been issued.

• Feedback Sessions: Non-refundable unless canceled by TeenUpHub.

• Digital Materials (Resilience Toolkit & Reflection Journey): Delivered during the feedback session and non-refundable once provided.

6. Confidentiality

• All sessions and assessment data are confidential.

• Information will only be disclosed with consent or if legally required.

• Materials provided are for personal use only and may not be shared, copied, or distributed without permission.

7. Children’s Privacy

• No data is collected from individuals under 18 without verified parental consent.

• Data is used only for generating personalized reports and resources.

8. Parental Consent

• Explicit parental/guardian consent is required for minors completing assessments.

• Services may be refused without verified consent.

9. Liability Disclaimer

• TeenUpHub is not liable for direct, indirect, or consequential loss.

• Services are educational and supportive, not professional medical or psychological treatment.

10. Technology & Access

• Clients are responsible for having the required technology (internet connection, device access).

• TeenUpHub is not liable for technical issues on the client’s side.

11. Intellectual Property

• All content and materials are the property of TeenUpHub.

• Personal use is permitted; reproduction or commercialization without permission is prohibited.

12. Dispute Resolution

• Disputes will first be addressed through mediation.

• Jurisdiction: South Africa.

13. Privacy Policy

• TeenUpHub complies with POPIA, GDPR, and CCPA.

• Data collected is used only to deliver services, manage accounts, and communicate updates.

• You have the right to access, rectify, or request deletion of your data.

14. Changes to Terms

• Updates will be posted on the website.

• Clients are encouraged to review periodically.

10. Parental Consent & Waiver (Workshops/Assessments)

• Explicit parental/guardian consent required for minors
• Parents/guardians must supervise participation
• Services may be refused without verified consent

11. Group Sessions & Community Conduct

• Respect and confidentiality required
• Bullying/harassment/disruption → removal without refund
• Moderation of inappropriate content

12. Testimonials & Feedback

• Permission to use feedback/testimonials for marketing
• Option to revoke permission

13. Accessibility & Inclusivity

• Commitment to accessibility
• Contact for accommodations

14. Force Majeure

• No liability for delays/cancellations beyond control

15. Third-Party Tools & Integrations

• Use of Zoom, Stripe, Google Forms, etc.
• Teenuphub not responsible for third-party policies

16. Intellectual Property

• All content/materials are Teenuphub property
• Personal use allowed, no reproduction/commercialization without permission

17. Technology & Access

• Client responsible for having required technology
• Teenuphub not liable for technical issues on client side

18. Dispute Resolution

• Mediation first, then legal action
• Jurisdiction: South Africa

19. Social Media & YouTube Content

• Ownership and permitted use
• User-generated content permissions
• Public interaction disclaimer
• Data collection via social platforms
• Third-party responsibility

20. Privacy Policy

20.1 Legal Compliance

• POPIA, GDPR, CCPA compliance

20.2 Information Collected

• Device/browser data, communication preferences, engagement data

20.3 Use of Data

• Deliver services, manage accounts, communicate updates, analytics, security

20.4 Cookies & Tracking

• Session, preference, security cookies
• Option to disable cookies

20.5 Data Sharing

• With authorized staff, service providers, coaches (with consent), legal authorities

20.6 International Data Transfers

• Stored/processed outside jurisdiction with safeguards

20.7 Data Retention

• Retained as long as necessary for services/legal obligations
• Secure servers, encryption, safeguards

20.8 Your Rights

• Access, rectification, erasure, restriction, objection, portability, withdraw consent, lodge complaint

21. Changes to Terms

• Updates posted on website
• Encouragement to review periodically

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